Support & Replacement (24/7)




Always live, never stress

With the Support & Replacement subscription from Riddersma Events, you are assured of help as soon as something goes wrong. From a broken microphone to a malfunctioning PC: we provide immediate remote assistance and supply replacement equipment if necessary. 24/7, throughout the Netherlands.


What is included

  • 🆘 24/7 remote support (telefonisch video/remote desktop)
  • 🚚 Replacement equipment on-site (if necessary)
  • 🎧 Full audio/video coverage: microphones, headsets, mixers, cameras, encoders, capture cards, cables
  • 🖥️ Computers & peripherals: streaming PC, keyboard, mouse, controller
  • 🌐 Network hardware: routers, switches, bonding/backup modems
  • 📦 Plug & play: we deliver working equipment, you stay live

Our packages

From €10 per month 🔹 24/7 remote support – by phone, video, or remote desktop. 🔹 Workshop & explanation – we teach you (or your technician) how the technology works. 🔹 Custom overlays & scenes – we ensure your stream looks professional. Perfect for streamers and events who prioritize remote reliability and manage the equipment themselves.

Request basics

From €20 per month – most popular All from Support Basic 🔹 Replacement equipment delivered – within 30 minutes (Zeeland) to a maximum of half a day (nationwide). 🔹 Door-to-door technical support – a technician comes by to resolve the problem immediately. 🔹 Repair of corrupted video and audio files – we attempt to repair damaged files so that you do not lose any content. This is our most popular package: you not only get remote assistance, but also the real certainty that a replacement is on its way.

Request standard

From €90 per month - Maximum security Everything from Support Standard 🔹 Spare equipment on-site – we deliver a set of spare equipment (sealed) to your location in advance. 🔹 Instant swap in case of issues – simply connect the backup system and continue. Ideal for professional streamers, larger events, and brands that absolutely do not want to go offline.

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Service Area & Response Times (average)

We operate nationwide. Our average door-to-door times for on-site replacement:

  • Zeeland: within 30 min
  • Bordering Zeeland (“just outside”): approx. 45 min
  • Randstad / Southwest / Southern Netherlands: approx. 60–90 min
  • North/East Netherlands: 90 min – 2.5 hours
  • Wadden Islands & hard-to-reach locations: 2.5 hours – half a day
We always start remote support immediately. If on-site support is required, someone will depart immediately with replacement equipment. Times are indicative (traffic/weather).

How we work

List of Services

What can we replace

FAQ

  • Is €10 per month really 24/7?

    Yes. You receive 24/7 remote support. On-site support is added on top of that when necessary, according to your package or on a time and materials basis.

  • How quickly can you be on location?

    We start remotely immediately. Indicative on-site time: Zeeland 30 min, just outside Zeeland 45 min, Randstad/South 60–90 min, North/East 90 min–2.5 hours, islands up to half a day.

  • Do you also supply replacement microphones/headsets/keyboards/controllers?

    Yes. We bring standard swap kits with audio, peripherals, and cables. The PC/encoder and network are also replaceable.

  • Is hardware covered by the subscription?

    Deployment and presence are covered by your subscription; the hardware itself is charged (rental/daily rate) or covered in Support Standard and Support agreements.

  • Do you also help with software problems (OBS, VTS, alerts)?

    Certainly. We are fixing profiles, scenes, audio routing, drivers, updates, and platform settings (Twitch/YouTube).

  • Does this only apply to streamers?

    No. Also suitable for hybrid events, webinars, podcasts, esports, and on-location productions.

  • Can I link this to my production/rent with you?

    Yes. The support subscription is available separately or as an add-on for rental/production.

  • Is there a notice period?

    Cancellable monthly. Upgrading to Standard or Support is available immediately.

Legal & Prerequisites

To keep our service transparent and clear, the following terms and conditions apply to the Support & Replacement subscription from Riddersma Events:


1. Arrival times

  • The stated response times (30 min, 45 min, 60–90 min, etc.) are indicative average times.
  • Factors such as traffic, weather conditions, or external circumstances can have an influence.
  • We always start with remote support; on-site deployment follows as soon as it is necessary and feasible.

2. On-site deployment & costs

  • With Support Basis, on-site deployment is available on a time and materials basis (trip and hourly rate hardware charge).
  • With Support Standard and Support , on-site trips are partially or fully included, depending on the chosen package.
  • Hardware that is replaced is charged at the current market rate or agreed package prices.

3. Reachability & access

  • For islands, enclosed event grounds, or locations with special access rules, the following applies: delivery time by mutual agreement.
  • Access, permits, and logistics (such as ferries, parking spaces, or crew access) must be arranged by the Client.

4. Ownership & data security

  • All equipment remains the property of Riddersma Events.
  • When using remote support, we adhere to best practices for data security.
  • Accounts, content, and personal data always remain your property; we do not permanently store passwords or files.

5. Repair & restoration

  • If possible, we repair defective hardware in our own workshop.
  • Corrupt video and audio files are treated with recovery software and specialized tools, but 100% success cannot be guaranteed.

6. Termination & term

  • All packages can be cancelled monthly.
  • Upgrades to Standard or Support can take effect immediately.
  • Any outstanding costs for hardware rental or repair remain due after termination.

7. Force Majeure & Liability

  • In the event of force majeure (extreme weather conditions, power outages, nationwide network failure, etc.), we cannot provide absolute guarantees for on-site response times.
  • We always strive for continuity, but are not liable for indirect damages (such as lost revenue or missed viewers).


Are you looking for 24/7 streaming support in the Netherlands where you can always be sure your broadcast will continue, even if your microphone, headset, camera, PC, or network fails? With the Support & Replacement subscription from Riddersma Events, you are assured of remote assistance and, if necessary, rapid equipment replacement.

Whether you are looking for a solution to “what to do if my stream crashes during Twitch or YouTube”, “how can I get my microphone or camera replaced quickly during a livestream”, or “where can I find professional streaming support with replacement service in Zeeland or the Randstad” – you will find the answer with us.

Our service works very simply: for just €10 per month, you get 24/7 access to remote support, and if hardware breaks down, we provide a replacement. In Zeeland, we are at your doorstep within 30 minutes on average; just outside of that, usually within 45 minutes; in the Randstad or the Southern Netherlands within 60 to 90 minutes; in the Northern and Eastern Netherlands usually within one and a half to two and a half hours; and on the Wadden Islands or hard-to-reach locations within half a day.

This way, you know you can always stay live, without stress and without your audience or community dropping out. Whether you are a Twitch streamer, a YouTube creator, a podcast maker, or an organizer of a hybrid event or esports tournament – with our support service, you have the assurance that your production will go ahead.