General terms and conditions
1. Applicability
These general terms and conditions apply to all quotations from Riddersma Events and to all agreements between Riddersma Events and a contractual partner, hereinafter referred to as "the other party." In these terms and conditions, "the other party" refers to any renter or buyer who has entered into or wishes to enter into a rental or purchase agreement with Riddersma Events, as well as their representative(s), authorized representative(s), and/or heirs. By placing an order and/or receiving rented goods, the other party is deemed to have tacitly agreed to these terms and conditions. The application of any terms and conditions applied by the other party is hereby expressly excluded. Unless otherwise agreed in writing, the records kept by Riddersma Events are final. Terms and conditions for the execution of orders are established on a per-contract basis. For the standard terms and conditions, please see our website www.riddersmaevents.nl.
2. Offers
All quotes from Riddersma Events are non-binding and valid for 30 days from the date of the offer, unless otherwise stated in writing. Any information and data provided with an offer have been compiled as accurately as possible. They are only binding when explicitly confirmed. All data and/or information provided are confidential and remain the (intellectual) property of Riddersma Events and must be returned upon first request. Riddersma Events reserves the right to make construction, size, and/or material changes to the data and/or images provided. Riddersma Events reserves the right to refuse requests and/or orders without stating reasons.
3. Agreements
Except as described below, an agreement will only be concluded when an order has been explicitly accepted or confirmed in writing or otherwise on behalf of Riddersma Events. The order confirmation is deemed to accurately and completely reflect the agreement. The authority of the representatives of Riddersma Events does not extend beyond what is customary in this regard within the business of Riddersma Events. Deviations from the aforementioned authority are only possible by express written authorization; Any subsequent additional (oral) agreements and/or commitments made by or on behalf of Riddersma Events are only binding if explicitly confirmed in writing. For work for which, due to its nature and scope, no offer or order confirmation is provided, the invoice also serves as order confirmation, which is deemed to accurately and completely reflect the agreement. Unless otherwise demonstrated in writing, the records kept by Riddersma Events with regard to 3.1, 3.2, and 3.3 shall be decisive. Each agreement is entered into under the condition precedent that the other party, in Riddersma Events' opinion, appears sufficiently creditworthy for financial fulfillment of the agreement. Riddersma Events reserves the right, upon entering into the agreement and before performing any further services, to require the other party to provide assurance that all payment and other obligations will be met. Riddersma Events reserves the right, at its discretion, but if necessary in consultation with the other party, to engage third parties for the performance of an agreement, the costs of which will be charged to the other party in accordance with the offer provided.
4. Delivery and return upon rental
Unless otherwise agreed, the other party must collect rented goods from Riddersma Events and return them at the end of the rental period. The delivery and/or return of rented goods is at the expense and risk of the other party. If the other party uses employees of Riddersma Events during loading and/or unloading, these employees are deemed to be performing their services subordinately to and under the responsibility of the other party. The other party is therefore liable to Riddersma Events in this regard as well. The other party is deemed to have inspected the goods for defects upon receipt and to have received them in good condition. If Riddersma Events has committed to delivering rented goods to the other party, Riddersma Events will endeavor to adhere to the agreed delivery deadline as closely as possible. However, exceeding the delivery time can never, even after notice of default, give rise to a claim for compensation.
5. Cancellation
Cancellation of the rental agreement must be made as promptly as possible. Riddersma Events charges 25% of the agreed amount for cancellations within the agreed rental period, and 50% of the agreed amount for cancellations within 30-10 days of the agreed rental period. Cancellations within 10 days of the agreed rental period will be charged the full contract amount. Cancellations will only be processed if sent by email or post and can only be reported by the applicant. If this can be proven, the request can also be canceled by an authorized representative or colleague working for the same organization.
6. Duration of a rental agreement
Rental agreements are concluded for a specific period, specified in the agreement. The other party is obligated to return the rented property to Riddersma Events no later than the time specified in the rental agreement. Failure to do so will result in a penalty to Riddersma Events equal to the daily rate of the rented property for each hour of default.
7. Liability
The other party is liable for all damage to the rented property that occurs during the rental period, regardless of the cause. If the rented property, or parts thereof, are damaged, completely lost, or irreparably damaged due to the other party's fault or negligence, repair costs will be charged at the standard repair rates in the former case. In the other two cases, the other party will owe Riddersma Events a sum equal to the purchase price of replacement equipment and the cost of replacement. Riddersma Events is not liable for any damage that may arise to the other party or to third parties, directly or indirectly, as a result of the use of rented goods, even if this damage results from the use of defective materials or the presence of a construction defect in the rented goods. The other party will indemnify Riddersma Events against all third-party claims in this regard.
8. Obligations of the other party
The other party is obliged to use the rented goods only in accordance with the provisions of this agreement and in particular to: treat the rented goods in accordance with the operating instructions; not to make any changes to the rented goods; to grant the representative(s) or authorized representative(s) of Riddersma Events access to the rented goods at all times; to reject third-party claims to the rented goods and to indemnify Riddersma Events in this regard; to sublease and make them available to third parties only with the written permission of Riddersma Events.
9. Prices
Prices quoted exclude sales tax and packaging, shipping, or delivery costs, unless otherwise agreed in writing. Prices are based on price-determining factors known at the time the quote is issued. Riddersma Events reserves the right to change its prices at any time due to changes in wages or other price-determining factors.
10. Payment
Unless otherwise agreed in writing, payment by the other party must be made prior to delivery by bank transfer or in cash upon delivery. Payments always serve to reduce any costs and interest owed (in that order) and subsequently to reduce the principal amount, with older payments taking precedence over newer payments. Upon sale, the delivered goods remain the property of Riddersma Events until they, along with all costs associated with the delivery, have been paid.
11. Interest and costs
If payment is not made in accordance with the previous article or within the agreed-upon term, the other party is legally in default and owes interest of 1.5% of the outstanding amount per month (or part thereof) from the due date. All judicial and extrajudicial collection costs are borne by the other party. The extrajudicial collection costs amount to at least 15% of the amount owed by the other party, with a minimum of €35.00 per invoice.
12. Security deposit
Before accepting the rented goods, the other party is obligated to identify themselves with two valid forms of identification and to provide Riddersma Events with a security deposit to be determined by Riddersma Events. Riddersma Events reserves the right to offset expired rental periods with the security deposit, as well as the costs of repairs/cleaning as referred to in Article 18.2. Riddersma Events is obligated to return this security deposit to the other party upon termination of the agreement, provided the other party has fulfilled all its obligations to Riddersma Events at that time. Notification obligation. The other party must immediately notify Riddersma Events if movable or immovable property of Riddersma Events or the rented goods in question is seized, or if Riddersma Events's ownership rights are threatened in any other way. The same applies in the event of the other party's bankruptcy, if the other party requests a suspension of payments, or if the other party has ceased payments for other reasons. In the cases mentioned in 13.1 above, the counterparty is obliged to immediately provide the bailiff, trustee or administrator with access to this agreement.
13. Damage and defects
The other party is obligated to immediately report any damage or defect to rented goods to Riddersma Events. The other party may not carry out repairs without Riddersma Events' permission. Riddersma Events will only carry out modifications and/or repairs to the rented goods in its own workshop. Defects or damage to the rented goods do not entitle the other party to any rights against Riddersma Events, particularly not to replacement and/or compensation. If Riddersma Events employees come to install equipment on location, the other party is obligated to have the materials or set in exactly the same condition as before our employees' departure. If materials become dirty or damp, for example from beer, Riddersma Events will clean all wiring, lighting, and sound equipment and check for defects. The associated costs (€23 excluding VAT per hour) will be recovered from the other party. If electrical materials (speakers, peripherals, projectors, lighting, cabling, etc.) are placed on a wet or sticky surface, the other party is obliged to reimburse the cleaning and inspection costs of at least €46 excluding VAT.
14. Replacement
If the counterparty is unable, for whatever reason, to return the rented goods to Riddersma Events, the counterparty must pay Riddersma Events compensation equal to the purchase costs and replacement costs of the rented goods, as of the date of termination of this agreement.
15. Force Majeure
Force majeure means any circumstance beyond the control of the parties or unforeseeable circumstance as a result of which the other party can no longer reasonably expect Riddersma Events to fulfil an agreement; Force majeure also includes strikes, excessive absenteeism due to illness of personnel, transport difficulties, fire, government measures, quotas and/or business disruptions at Riddersma Events and/or its suppliers, as a result of which they can no longer fulfil their obligations towards the other party; Riddersma Events reserves the right, in the event of force majeure, to suspend or definitively terminate the performance of the agreement in question, but shall do so in consultation with the other party. Riddersma Events reserves the right to claim payment for services rendered in the performance of the agreement in question up to the moment the force majeure situation arose; Riddersma Events reserves the right to invoke force majeure even if the reason for the force majeure situation occurs after the service should have been provided.
16. Termination of a lease agreement
A rental agreement can be terminated by Riddersma Events at any time with immediate effect. Article 9.3 also applies. Upon termination of a rental agreement, the rented goods will be returned to Riddersma Events in the same condition in which they were provided, fully cleaned. If it turns out that the goods are defective or damaged, or if the other party has not cleaned them or has cleaned them inadequately, Riddersma Events is entitled to charge the other party for the repair or cleaning costs.
17. Warranty & Returns for purchase and installation by Riddersma Events
Warranty Period: If a purchased product becomes defective, it's helpful to know what warranty period you're entitled to. Riddersma Events will specify the applicable warranty period for each product upon request. For consumables, no warranty claim can be made if the defect is due to frequent use. Manufacturing defects are, of course, covered by the warranty. If a repair is not covered by the warranty, the costs are borne by the product owner. 14-Day Inspection Period: At Riddersma Events, customers have a 14-day inspection period for all orders, starting from the moment the order is in their possession. After the 14-day period, the purchase agreement is final. During this period, you must handle the product and packaging with care. You may only unpack or use the product to the extent necessary to determine whether you wish to keep it. If you wish to return the product, it must be returned to Riddersma Events with all supplied accessories and – if reasonably possible – in its original condition and packaging, in accordance with the instructions provided by Riddersma Events. The following products are excluded from returns: products created by Riddersma Events in accordance with your specific specifications as a customer; software of which you have broken the seal; items that are used, damaged, or incomplete; lighting or sound systems installed by us or one of our partners (unless otherwise agreed in writing). In summary, you are entitled to a 14-day cooling-off period after delivery of the product. You may therefore return the product free of charge within these 14 days, provided there is a valid reason for doing so. If, during the installation of a set, whether purchased from Riddersma Events or not, it turns out within the aforementioned period that a malfunction occurs due to incorrect installation, Riddersma Events will cover this. This does not apply after the 14-day period. This warranty also does not apply if you have made any modifications to our installation work yourself. Speaker and lighting sets installed by Riddersma Events can be expanded with additional speakers, amplifiers, lights, controllers, etc. This is entirely at your own risk. Replacing wiring, especially with homemade/soldered wiring, can also cause malfunctions that are not covered by the warranty offered by Riddersma Events. If the purchased set is installed and operational, no claims can be made against Riddersma Events after 14 days of receiving the system and the product. The warranty period for installed systems is sometimes negotiable, but will never exceed 12 months.
The right equipment. Riddersma Events never decides which equipment will be installed. We are also not liable for any consequences of advice from an installer. Riddersma Events can provide advice, but the customer signs the quote and declares their agreement with the products and services provided by Riddersma Events. By signing the quote, you agree to purchase these items from Riddersma Events at the stated prices. Riddersma Events is not liable for the consequences of insufficient sound or lighting after installation.
18. Miscellaneous
Amendments, additions, or cancellations of this agreement are only valid if agreed upon in writing. Oral side agreements are invalid if they conflict with the above provisions.
19. Applicable law / disputes
All agreements to which these General Terms and Conditions apply in whole or in part are governed by Dutch law, applicable to the Kingdom of the Netherlands in Europe. For the performance of the agreement between the other party and Riddersma Events, both declare to elect domicile in the place where Riddersma Events is established. Without prejudice to the jurisdiction of the Subdistrict Court, in the cases defined by law, all disputes will be settled in the first instance by the District Court within the district where Riddersma Events is established. All costs arising from this shall be borne by the other party.
20. Final provision
If one or more of these terms and conditions should be or become wholly or partially in conflict with any legal provision, these terms and conditions will nevertheless remain in full force and effect. Furthermore, with regard to the invalid provision, the parties are deemed to have agreed on that which, legally permissible, most closely approximates the purport of the ineffective provision. If Riddersma Events has agreed to any provision that deviates from one or more provisions in these terms and conditions, the remaining provisions of these terms and conditions will remain in full force and effect. Upon request, the general terms and conditions can be sent to you free of charge by email or post. By signing a quote or invoice, you agree to our terms and conditions. You can also request a copy of our general terms and conditions from Riddersma Events, and you can also request them from the Chamber of Commerce in Middelburg, some time after your purchase.